pinupcasino FAQ — Complete Questions & Answers
Click on any question below to expand the full answer
🎁 Bonuses & Promotions
pinupcasino's bonus wagering (Wagering / Rollover) refers to how many times you must bet the bonus amount before you can withdraw it.
Let's break it down with an example:
Say you deposit ৳1,000 and receive a 150% bonus, bringing your total to ৳2,500. The bonus portion is ৳1,500. If the wagering requirement is 20x, so you would need to wager ৳1,500 × 20 = ৳30,000 Total amount you need to wager before the bonus becomes withdrawable.
A few important things to note:
Let's break it down with an example:
Say you deposit ৳1,000 and receive a 150% bonus, bringing your total to ৳2,500. The bonus portion is ৳1,500. If the wagering requirement is 20x, so you would need to wager ৳1,500 × 20 = ৳30,000 Total amount you need to wager before the bonus becomes withdrawable.
A few important things to note:
- Every bet counts toward fulfilling the wagering requirement — whether you win or lose.
- Some games contribute at different wagering rates — for example, slots at 100% and Live Casino at 10–20%.
- Wagering must be completed within a set timeframe — typically 30 days.
- Wagering progress can be tracked from the bonus section of your account.
💸 Withdrawals & Payments
pinupcasinoWinnings from arrive in two stages — first to your account balance, then to your chosen payment method.
Step 1 — To Account Balance:
Winnings are credited to your balance as soon as the match or game ends — typically within seconds to a few minutes. Live bet winnings are also credited quickly once the result is confirmed.
Step 2 — At the time of withdrawal:
When withdrawing funds from your balance to your own account:
KYC must be completed before your first withdrawal. The verification process typically takes 24–48 hours. Once KYC is approved, all subsequent withdrawals will be processed faster.
During peak periods (major tournaments), processing may take a little longer. You can check your withdrawal status anytime under "Transaction History" in your account.
Step 1 — To Account Balance:
Winnings are credited to your balance as soon as the match or game ends — typically within seconds to a few minutes. Live bet winnings are also credited quickly once the result is confirmed.
Step 2 — At the time of withdrawal:
When withdrawing funds from your balance to your own account:
- bKash / Nagad / Rocket: Typically anywhere from 15 minutes up to 24 hours.
- Bank Transfer: 1–3 business days.
- Crypto (USDT/BTC): 1–4 hours with blockchain confirmation.
KYC must be completed before your first withdrawal. The verification process typically takes 24–48 hours. Once KYC is approved, all subsequent withdrawals will be processed faster.
During peak periods (major tournaments), processing may take a little longer. You can check your withdrawal status anytime under "Transaction History" in your account.
🏏 Bet Settlement
If a match is cancelled or incomplete pinupcasino Follows international betting settlement rules. Different rules apply depending on the situation:
Cancelled before the match starts:
If a match is cancelled before it begins, all bets placed on that match Void is declared and the full stake is returned to your balance.
Match suspended mid-game — minimum overs completed:
In cricket, a match is generally considered "complete" once a set number of overs have been bowled (2 innings or 90 overs in Tests; 20 overs in ODIs; 5 overs in T20s). Bets are settled once these conditions are met.
If the wagering requirement has not been met:
If the minimum play requirement is not met, the bets are considered void and the stake is refunded.
Parlay or Accumulator Bets with Multiple Events:
In a parlay bet, if one event is cancelled, that leg is voided and removed from the accumulator; the remaining legs are settled as normal.
For any questions about bet settlements, contact us with your transaction reference number pinupcasino Contact support and the issue will be resolved within 24 hours.
Cancelled before the match starts:
If a match is cancelled before it begins, all bets placed on that match Void is declared and the full stake is returned to your balance.
Match suspended mid-game — minimum overs completed:
In cricket, a match is generally considered "complete" once a set number of overs have been bowled (2 innings or 90 overs in Tests; 20 overs in ODIs; 5 overs in T20s). Bets are settled once these conditions are met.
If the wagering requirement has not been met:
If the minimum play requirement is not met, the bets are considered void and the stake is refunded.
Parlay or Accumulator Bets with Multiple Events:
In a parlay bet, if one event is cancelled, that leg is voided and removed from the accumulator; the remaining legs are settled as normal.
For any questions about bet settlements, contact us with your transaction reference number pinupcasino Contact support and the issue will be resolved within 24 hours.
🔐 Account Security
pinupcasinoEnabling two-step verification (2FA) on means that even if someone knows your password, they still cannot access your account — a one-time OTP is required at every login.
Steps to enable:
Each time you log in from a new device or browser, an OTP will be sent to your mobile. If "Remember this device" is enabled on a familiar device, you won't need to enter an OTP every time.
If you change your mobile number, 2FA will need to be set up again from scratch. If you run into any issues, pinupcasino Contact support.
Steps to enable:
- Step 1: Log in to your account.
- Step 2: Click the profile icon in the top right → Account Settings → Security Go to the section.
- Step 3: Look for the "Two-Step Verification" or "Two-Factor Authentication" option and click "Activate".
- Step 4: A verification code will be sent to your registered mobile number — use it to confirm.
- Step 5: Once successfully activated, you will be prompted for an OTP alongside your password every time you log in.
Each time you log in from a new device or browser, an OTP will be sent to your mobile. If "Remember this device" is enabled on a familiar device, you won't need to enter an OTP every time.
If you change your mobile number, 2FA will need to be set up again from scratch. If you run into any issues, pinupcasino Contact support.
pinupcasino An account can be locked or temporarily suspended for various reasons, and the resolution steps differ accordingly.
Common reasons:
1. Start by attempting a password reset.
2. If the issue isn't resolved pinupcasinoContact live chat and provide your account email or phone number.
3. Have your NID or passport ready for identity verification — support may request these documents.
4. If your account was locked for security reasons, it is typically reopened within 24–72 hours after verification is completed.
Common reasons:
- Multiple Incorrect Password Attempts: Entering the wrong password 5–10 times in a row will temporarily lock your account. Wait 30 minutes to 1 hour before trying again.
- Security Alert: If suspicious login activity is detected (e.g., access from an unfamiliar country) pinupcasino May lock the account as a precautionary measure.
- KYC submission request: In some cases, withdrawals or certain account functions may be restricted until KYC documents are submitted.
- Suspected rule violation: If multiple accounts or bonus abuse is suspected, the account may be frozen during the investigation.
- You Had Activated a Self-Imposed Break: If a break was activated beforehand, you will not be able to log in until the break period expires.
1. Start by attempting a password reset.
2. If the issue isn't resolved pinupcasinoContact live chat and provide your account email or phone number.
3. Have your NID or passport ready for identity verification — support may request these documents.
4. If your account was locked for security reasons, it is typically reopened within 24–72 hours after verification is completed.
👤 Account Management
Yes, pinupcasinooffers the option to temporarily or permanently close your account. There are two options:
Option 1 — Temporary Break (Cooling Off):
To temporarily deactivate your account for a set period, go to the "Responsible Gaming" section in your account settings. From there, you can set a self-exclusion break of 1 day, 7 days, or 30 days. During this period, you will not be able to log in or place bets; your account will be reactivated automatically once the break expires.
Option 2 — Self-Exclusion:
For a long-term account suspension (from 6 months to permanent) pinupcasinoYou'll need to contact support directly — via live chat or by emailing support@pinupcasino.lifeEmail and mention "Self-Exclusion" in your message. Your account will be closed within 24 hours. Once self-exclusion is active, the account cannot be reopened before the period ends.
Option 3 — Permanent Deletion (Account Deletion):
To permanently delete your account, contact support directly. Make sure to withdraw any remaining balance beforehand — once the account is deleted, you will not be able to retrieve any funds.
To Keep Your Betting in Check Responsible Gaming visit the page.
Option 1 — Temporary Break (Cooling Off):
To temporarily deactivate your account for a set period, go to the "Responsible Gaming" section in your account settings. From there, you can set a self-exclusion break of 1 day, 7 days, or 30 days. During this period, you will not be able to log in or place bets; your account will be reactivated automatically once the break expires.
Option 2 — Self-Exclusion:
For a long-term account suspension (from 6 months to permanent) pinupcasinoYou'll need to contact support directly — via live chat or by emailing support@pinupcasino.lifeEmail and mention "Self-Exclusion" in your message. Your account will be closed within 24 hours. Once self-exclusion is active, the account cannot be reopened before the period ends.
Option 3 — Permanent Deletion (Account Deletion):
To permanently delete your account, contact support directly. Make sure to withdraw any remaining balance beforehand — once the account is deleted, you will not be able to retrieve any funds.
To Keep Your Betting in Check Responsible Gaming visit the page.
🛡️ License & Trustworthiness
pinupcasino A platform operating under an international gaming licence. You can verify its legitimacy by checking a few key points:
License Verification:
License Verification:
- pinupcasinoThe license number and regulatory information can be found in 's footer or on the "About Us" page.
- Platforms regulated by recognised authorities such as Curacao eGaming or the Malta Gaming Authority (MGA) are considered trustworthy.
- You can verify the license number directly on the regulator's official website.
- On the site HTTPS (SSL encryption) is used — you'll see a padlock icon in your browser's address bar.
- Payment data is stored on separate secure servers and is never shared with third parties.
- Game outcomes are determined by RNG (Random Number Generator) technology, which is audited by a third party.
- The presence of a KYC process indicates that the platform complies with international anti-money laundering policies.
- Fast withdrawal processing and transparent balance tracking are hallmarks of a trustworthy platform.
Can't find the answer you're looking for?
pinupcasino's 24/7 live chat or support@pinupcasino.lifeEmail us at. You'll get just as fast a response whether you write in Bengali or English.